The European Ombudsman cannot investigate complaints against national, regional or local administrations in the Member States, even when the complaints are about EU matters. Many of these complaints could be addressed to national or regional ombudsmen or committees on petitions in national or regional parliaments. Contact details for all national and regional ombudsmen and committees on petitions in the EU are available on the European Ombudsman's website: http://www.ombudsman.europa.eu
If you are a citizen of a Member State of the Union or reside in a Member State, you can make a complaint to the European Ombudsman about maladministration in the activities of the EU institutions and bodies. Businesses, associations or other bodies with a registered office in the Union may also complain to the Ombudsman.
Maladministration means poor or failed administration. This occurs if an institution fails to act in accordance with the law, fails to respect the principles of good administration, or violates human rights. Some examples are:
The institutions and bodies of the EU include the:
Please note that this list is not exhaustive. An overview of the EU institutions and bodies is available on the Europa website: http://www.europa.eu
Write to the Ombudsman in any of the Treaty languages setting out clearly who you are, which EU institution or body you are complaining against and the grounds for your complaint.
The Ombudsman will examine your complaint, and you will be informed of the outcome of his investigation.
A complaint can be made by writing a letter to the European Ombudsman or by using the form enclosed. An electronic version of this complaint form is available on the Ombudsman's website: http://www.ombudsman.europa.eu
Address: 1 Avenue du Président Robert Schuman
B.P. 403 FR-67001 Strasbourg Cedex,France
Tel: +33 (0) 3 88 17 23 13
Fax: +33 (0) 3 88 17 90 62