The Hellenic Ombudsman for Banking-Investment Services (H.O.B.I.S.) is a private, non-profit entity which was set up on
July 1, 2005, following the merger of the Banking Ombudsman and the Investment
Ombudsman. It considers fairly, impartially and openly, disputes
arising from the provision of banking and investment services, aiming at their
The first step is to complain to the officer in charge of the banking or investment service provider's service where your complaint-related transaction occurred. Normally, the officer should respond within ten (10) working days.
The second step, in case you are not satisfied with the proposed solution or you do not receive a response within ten (10) working days, is to complain in writing to the service provider's (banks, brokerage firms, mutual fund management companies, portfolio investment companies) Customer Service Department. Normally, the Customer Service Department should respond in writing within ten (10) working days as of the date you filed your complaint.
Third step: In many cases, the service provider will be able to sort out the problem. Nevertheless, if you are not satisfied with the Customer Service Department 's response or if the ten (10) working days have elapsed and you have still not received a response, you may file your complaint with the Hellenic Ombudsman for Banking-Investment Services within one (1) month at the latest as of the Customer Service Department 's response or the expiry of the ten working days deadline without a response.
Complaints should be submitted to the H.O.B.I.S. in writing.
More information, visit www.bank-omb.gr
Address: Karagiorgi Serbia 12-14, Athens 105 62
Email: email@example.comΤ.C: 3391, 102 10, Athens