- All citizens should know
(and demand) that:
Answer without failure all
citizen's applications. When this is not possible they should report the exact
reasons (provisions, laws, etc.) that justify their rejection.
To transmit the citizen's
applications, in case they were submitted to the incorrect service, to the
accountable service within 5 days and to inform the citizen.
To complete the citizen's
affairs within 60 days at the latest. In cases where there are more than one
service involved, the deadline is extended by 15 more days (75 days).
To immediately provide simple
information, testimonial and certifications and in cases that this is not
possible, in10 days at the latest (cases related to issuing retirement pensions
All services must:
In cases where the service does not observe
the above reported deadlines, the citizen can ask for examination of their case
by the Citizen's Ombudsman and request compensation from the Committee
according to the article 5 N.1943/1991.
- Each citizen has a right to be informed on any personal document with a
simple application, without being compelled to report the reasons. Exempt are documents that refer to
the familial life of a third person, when there is violation of privacy, when juridicial and
police research impended and finally when the particular prohibition has been
ordered by ministerial decision.
- The Citizen has the right
to enjoy services of quality. The State is compelled to establish hours of
reception to the public as well as to serve citizens according to a priority
system. The citizens have the right to submit their applications by phone to
the number 1502 and to request
administrative information by phone from 177.
- The services are compelled
to facilitate the citizen in the filling-out of their applications, to stamp
and issue application numbers, to ratify photocopies of public documents from
the original, to verify the authenticity of signatures, to contact citizens by
phone and to inform them for the progress of their claim, to provide
application forms and to sell formal statements and stamps.
more information please visit the following page for the Ministry of Internal